Our Policies

1. Return Policy

Eligible for Return

• Damaged or defective products
• Wrong items delivered
• Products with broken seals or missing parts
• Tampered packaging
• Missing items from order

Not Eligible for Return

• Earrings worn or tried for hygiene reasons
• Personalised or custom-made pieces
• Items damaged by misuse or perfume/water exposure
• Items without original packaging

2. Return Window

You can return most items within 7 days of delivery. For damaged-on-arrival items, please report within 48 hours with a photo.

3. Return Process

1. Contact customer service or submit return request through your account
2. Provide reason for return and upload photos if applicable
3. Schedule — we'll arrange a pickup at your convenience
4. Inspection — items will be inspected upon return
5. Refund processed within 3–5 business days

4. Refund Methods

5. Cancellation Policy