Help Center

Frequently Asked Questions

Find answers to common questions about Valeria Pearls

Ordering & Delivery
Browse our products, add items to your cart, proceed to checkout, enter your delivery address, select a payment method, and confirm your order. You will receive an order confirmation immediately.

We currently deliver throughout Rahim Yar Khan city.

Delivery Timings: 9:00 AM – 9:00 PM daily.

Same-day delivery available for orders placed before 6:00 PM.

No minimum order amount. For orders below Rs. 200, a small delivery fee of Rs. 50 may apply. Free delivery on all orders above Rs. 1000.
Payments
  • Cash on Delivery (COD) – Pay when you receive your order
  • Bank Transfer – Transfer to our bank account
  • JazzCash / EasyPaisa – Mobile payment options

Online payment gateway coming soon!

Yes. Our website uses SSL encryption to protect your personal and payment information. We also offer Cash on Delivery for added peace of mind.
Returns & Refunds

We offer a 7-day return policy for most products when: the product is damaged or defective, wrong item was delivered, or the product is expired.

Fresh products (fruits, vegetables, dairy) cannot be returned unless spoiled or damaged upon delivery.

Refunds are processed within 3–5 business days after we receive the returned items, using the original payment method.
Account & Technical
Click "Forgot Password" on the login page, enter your email, and follow the link sent to your inbox. The reset link expires in 1 hour.
Yes. Update your default address in My Profile settings, or enter a different address at checkout for any specific order.

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Still Have Questions?

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